Local business celebrates over a decade
of customer service excellence
One local hearing company is celebrating as they have been acknowledged for 11 consecutive years for their customer care at a county business awards ceremony.
The Hearing Care Centre, which has 26 centres across Suffolk and Norfolk, was named in the top 4 businesses for Customer Care at the Suffolk Business Awards, a ceremony held annually by the East Anglian Daily Times. This too marks the 11th consecutive year that The Hearing Care Centre has been selected as a finalist or winner of the prestigious award.
The Customer Care award celebrates companies that show how they go above and beyond customer expectations, ensuring everything that the company does has the customer at its core.
The judges commented: "The Hearing Care Centre delivers ethical, gold standard private, independent hearing care and rehabilitation at 26 centres across Suffolk and Norfolk - the largest provider of independent hearing care in East Anglia.
Through the Hearing Care Centre's statement of values it promises to put patients' needs first and to always try to exceed expectations. Understanding the needs of customers and the local communities served is key to its success, resulting in financial growth in a very challenging retail sector."
Upon receiving the news, Managing Director Karen Finch expressed "I set my team the goal of achieving the very best customer satisfaction possible, which we achieve through our unique personal approach to our patients coupled with the very highest quality of hearing care service.
“It is no mean feat to have achieved customer service recognition eleven years in a row. It shows the level of consistency that my team offers our patients and that the customer is at the forefront of everything that we do. I am extremely proud of my team.”
The glitzy awards ceremony was held at Kesgrave Hall in Ipswich and hosted by comedian, writer and actor Tom Allen.