January 2020

Second consecutive Outstanding rating for Christies Care

Christies Care, one of the largest providers of 24-hour, 7-day a week care in the UK, has been awarded the prestigious ‘Outstanding’ rating for the second consecutive time following a Care Quality Commission inspection.

The CQC inspection took place over several days during July and August 2019 and included visits to clients in their own homes as well as stringent analysis of the processes at Christies Care’s headquarters in Suffolk.

Director and Registered Manager, Lin Barnes, explains: “To achieve this award puts us in a category with less than 3% of live-in care providers, UK wide. To maintain it has been the result of consistent dedication by all the Christies Care teams involved in providing high-quality live-in Care – from the Christies Carers to the office staff who recruit, and book the carers; the Care Team who prepare the best possible care packages for our clients,; the award-winning Training Team and the support network both in the office and out in the field, 24 hours a day, 365 days of the year.”

Here are some of the inspector’s comments:
“The staff were outstandingly responsive to the needs of people…providing a wide range of person-centred support and activities in line with the individual’s wishes.”
“Support provided met people’s needs so people could live as full a life as possible”
“There were strong community links and people accessed their community regularly supported by the staff”
“People were at the centre of their care and found that their care and support was planned with them and not for them”
Christies Care’s success rests with the satisfaction of the people they enable to live independently at home and their comments were also taken into account:
“Without exception, people praised the quality of the service they received from the Christies Care staff. People told us they felt safe and were supported by skilled staff who went above and beyond to ensure their needs had been met as they preferred”
“Without exception, people we spoke with praised the exceptionally kind and caring nature of the staff. People felt valued and respected by staff who promoted their dignity and wellbeing”

Lin Barnes, Registered Manager and Director of Christies Care, continues: “In this industry, you can’t stand still. Regulatory changes and the changing political landscape mean we have to work hard to stay ahead of the game. Our team, from management to support staff, are all extremely motivated to deliver the very best care to our clients and support to our carers.”
Freddy Gathorne-Hardy, Managing Director, added: “Our clients deserve the best quality care. So, we are very glad to see that CQC recognise that we do indeed give our clients properly outstanding care.

“Let’s hope that a lot of other agencies can achieve this level because everyone deserves outstanding care, it is a pity that more than 90% of people who have care don’t get outstanding care.”