FOR ‘OUTSTANDING CARING’               

A retirement home primarily for farmers has been recognised for the outstanding way it cares for its residents.  

Manson House in Bury St Edmunds has been rated ‘good’ by the Care Quality Commission, the independent regulator of health and social care in England. The inspection took place unannounced on June 13.

Manson House is owned by the Royal Agricultural Benevolent Institution (R.A.B.I), a charity which provides financial help to people from the farming community. Manson House offers 31 en-suite rooms (including three suitable for couples) and 23 self-contained flats for independent living. During the past four years, R.A.B.I has spent more than £6m developing facilities at the home.    

As well as receiving an overall ‘good’ rating, Manson House received an ‘outstanding’ mark for ‘caring’. Inspectors also rated the home ‘good’ in the categories of ‘safe’, ‘well-led’, ‘effective’ and ‘responsive’.

Ratings are awarded on a four-point scale; ‘outstanding’, ‘good’, ‘requires improvement’ or ‘inadequate’.

The CQC report stated: “People told us that they were very happy living at Manson House. Staff knew the people they supported and were clear about what they should do if they had any concerns about people’s welfare. Equipment was in a good state of repair and checks were undertaken on the building and services to make sure that they were working effectively and protected people.
“Staff went the extra mile to improve people’s quality of life. There was a strong culture within the service of treating people with respect.”

The report also praised the quality of food on offer and activity programmes provided.

Head of Home Carole Smith was credited as being ‘approachable’ and the staff well supported. The report said: “Morale was high among the staff and they were clear about the vision and values of the service’.

Paul Burrows, R.A.B.I CEO, said: “I am delighted with the findings of the Care Quality Commission report. To achieve an overall 'good' outcome is tremendous and it’s particularly satisfying to be rated ‘outstanding’ for service caring.

“During the past few years a huge amount of building work has taken place at Manson House and that has obviously provided certain challenges. To achieve such a positive report in light of that is a tremendous achievement and all credit must go to Carole Smith for her hands-on approach and caring leadership and her wonderful and dedicated team who all make it happen. Manson is a true home from home.”

To read the CQC report in full go to http://www.cqc.org.uk/location/1-116677106

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